Returns & Exchanges
Due to the perishable nature of our artisanal breads and pastas, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your Wildgrain experience. If your order arrived damaged or did not meet our quality standards, please reach out to our team for a replacement or a full refund.
Contact Support
Email our customer experience team within 7 days of delivery with your order number and a brief description of the issue.
Provide Documentation
Include photos of any damaged packaging or quality concerns to help us improve our future shipments and process your claim faster.
Resolution Review
Our team will review your request and determine if a replacement box, specific item credit, or a full refund is the best solution for you.
Receive Credit
Approved refunds are processed immediately to your original payment method, or a fresh replacement box will be prioritized for our next shipping window.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing